Essential OWNER Information
All you need to know about boarding your cat at The Garden Mews Cattery
Opening Times, Bank Holidays and Viewings
Open 7 days a week — mornings only.
Monday - Saturday
9am-12 noon
Sunday
10am-12 noon
Bank holidays
We continue to care for cats staying with us over bank holidays, but arrivals and collections are not available on those days.
Christmas and New Year
Arrivals and collections are not available on Christmas Eve, Christmas Day, Boxing Day or New Year’s Day. This also applies to any substitute bank holidays when Christmas Day, Boxing Day or New Year’s Day falls at a weekend.
Cattery visits
Visits during opening hours are encouraged — it’s the best way to get a real feel for our cattery.
Parking for Visits, Drop off and Collection
Large Parking Area
We have a large parking area for visitors and drop-off/collection, which is equipped with CCTV. Please always pull off the road into our driveway, as large farm vehicles also use the road and need to pass.
All visitors
We will usually be aware of your arrival and come to greet you, but in the meantime, please make your way to the cattery reception.
Cattery Pricing
We offer 3 different unit sizes for you to choose from.
Our Standard unit is suitable for a solo cat, our Standard+ unit can comfortably accommodate up to 2 cats, whilst our Deluxe unit can accommodate up to 4 cats.
All units have enrichment to a high standard, including shelves and scratching posts. Our Standard+ units have full-height scratching posts with an array of high shelves, and our Deluxe units also have large cat trees and a swing.
We are more than happy to share photos of your cat with you during its holiday with us — usually via WhatsApp.
If you're looking to book over Christmas and the New Year, please see our Christmas and New Year pricing →
Standard unit
Suitable for 1 cat
For cats who prefer their own company
• Scratching post
• Shelves
1 cat — £16
Price per day. Subject to VAT
Standard+ unit
Suitable for 1 - 2 cats
More space (~6m²) and height for active cats
• Full-height scratching post
• High shelves
Most popular
1 cat — £18
2 cats sharing — £24
Price per day. Subject to VAT
Deluxe unit
Suitable for 1 - 4 cats
Our most spacious unit (~9m²), ideal for families, longer stays, or cats who enjoy more space.
• Full-height scratching post
• High shelves
• Large cat tree
• Cat swing
1 cat — £20
2 cats sharing — £26
3 cats sharing — £33
4 cats sharing — £40
Price per day. Subject to VAT
Christmas and New Year prices
A 50% supplement is added to the daily booking fee for each boarding day from 24 December to 1 January inclusive, and we require a minimum stay of 5 days falling within this period.
Please check our Opening Times, Bank Holidays and Viewings policy →.
The Christmas and New Year period is especially busy, and the supplement reflects the additional commitment involved in providing the same level of care throughout the festive period.
Bookings, Payments & Cancellations
Pricing
Prices are per day or part-day, including drop-off and collection days. VAT is added to your final invoice.
Payment
Payment should be made by Bank Transfer before the collection of your cat(s). Details of our bank are shown on your invoice.
Sharing
All cats sharing must be from the same household.
Minimum Reservation
We have a minimum stay of 3 days, which extends to 5 over the Christmas period. All days booked are chargeable, including drop-off and collection days.
Cancellation charges
4–7 days before check-in
50% of the booking fee charged.
3 days or less before check-in
100% of the booking fee charged.
Early or Late Collection
We do not give refunds for early collection and do charge for extra unplanned days in our care, so please ensure your booked dates cover the duration of your holiday, bearing in mind our mornings-only opening hours.
Communication is key; if your plans change and you cannot collect when expected, please let us know so we can make appropriate arrangements.
Food & Feeding your cat
Wet and dry food is included in the booking fee. We offer a selection of regularly available cat foods, but we cannot guarantee specific brands or provide specialist diets.
To avoid a sudden change of diet and prevent any possible stomach upsets, you are welcome to supply your cat’s usual food. Fresh or refrigerated food, including KatKin, can be stored in our refrigeration facilities. Please note that we do not offer a discount when food is supplied by the customer.
Please check with us before booking if your cat has particular dietary requirements or if you have any concerns.
Health Policies
General
Please note that we do not accept unneutered cats over 8 months old.
We accept cats on the understanding that they are in good health. All pre-existing medical conditions must be notified to us prior to your arrival so we can adequately care for your pet.
You will be asked to complete our check-in form before boarding, unless you have already done so.
On arrival
Please ensure your cat is transported in a secure carrier – we take no responsibility until your cat is safely inside our secure premises.
Any medication you bring for your cat must be clearly labelled by a vet and include full instructions.
Vaccinations
All cats must be fully vaccinated against cat flu (feline herpesvirus and calicivirus) and feline panleukopenia (enteritis). Proof of vaccination may be presented at check-in or sent in advance by email so we can print a copy before your arrival. Failure to provide up-to-date vaccination proof will prevent us from accepting your cat.
Flea & Worm Treatments
All cats must be up to date with vet-prescribed flea and worm treatments prior to boarding.
If cats show signs of infestation during their stay with us, they will be taken to a vet for treatment. All related costs will be payable and added to your final invoice.
During your cat's stay
In the event of any concerns with your cat, we will, in the first instance, try to contact you or your emergency contact before consulting a vet. Where possible, we use your own vet; if not, we use The Glaven in Holt, our nominated local vet.
Pet Insurance
We encourage you to obtain your own pet insurance, as by using our services, you acknowledge and accept full responsibility for all additional costs related to your cat's health.
Vaccination & Health Certificates
To help us prepare for your cat’s stay, we ask that vaccination records and any relevant health information be sent to us, where possible, ahead of check-in.
Please send them by email to gmcattery@gmail.com
We know that some treatments or boosters may take place shortly before your booking. If you can't send them in advance, you must bring them with you on check-in day, or we will be unable to accept your cat.
Sending them in advance allows us to check everything in good time and helps ensure a smooth, relaxed check-in for both you and your cat.
Please email
Vaccination Certificates to: